Contact Us, Place order, Payment, Shipping, Returns, Custom Orders

Gemstone Bead Jewelry

Frequently Asked Questions

Purchasing Policies

We value our customers and strive to build long term relationships with them by providing top quality, reasonably priced handcrafted jewelry via a pleasant shopping experience. Please don't hesitate to contact us with any questions or concerns.

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HOW TO CONTACT US

Email: We endeavor to make your shopping experience a positive one. If your questions are not answered below, please email questions to info@GemstoneBeadJewelry.com.
Phone contact:  Peggy Barnette @ 1-828-652-2600.

ORDER & PAYMENT OPTIONS

Using our on-line payment system will enable us to ship your order out quickly. In order to provide a fast and secure method of payment, we offer on-line payment through the Paypal shopping cart. You do not have to have a Paypal account in order to pay via credit card, debit card or e-check. This is the fastest method of payment and allows us to ship your jewelry as soon as possible.

To order, simply click on the 'add to cart' button below the item you wish to purchase. At any time, you may click on the 'view cart' button to delete or modify quantities in your cart. When ready to check out, from the shopping cart, click 'Check Out' and follow directions for payment.

If you do not have a Paypal account, click on the link near the bottom of the check out page titled 'Don't have a Paypal account? Click here This link will give you the option of secure online payment via credit card, debit card or e-check.

We welcome snail mail orders. Please include a description of your jewelry order and payment, including shipping (refer to shipping rate table below). NC residents must also include 7% sales tax. We accept personal checks, money orders and cashier's checks. Orders paid by personal check may be held for 10 business to allow payment to clear our bank.
Because many of our items are one-of-a-kind, you may wish to have us hold your item while your payment is in transit. To do so, email us at info@GemstoneBeadJewelry.com.
Mail your personal check with a description of your order and payment to:

Gemstone Bead Jewelry
P O Box 297
Nebo, NC 28761-0297

PHONE ORDERS

We are unable to take phone orders at this time, but would be happy to place an item on hold and help you over the phone with your snail mail or online order. Please email the item numbers or descriptions of the jewelry you wish for us to hold, your phone number and the best time to contact you to info@GemstoneBeadJewelry.com.

SHIPPING

Orders will be shipped within 1-3 days of payment confirmation. All orders are shipped through the US Postal service, Priority Mail with delivery confirmation. You should receive delivery within the US within 1 – 3 days of shipping date. You will be informed by email with the tracking number when your order is shipped.

For shipping beyond the US, please email us at info@GemstoneBeadJewelry.com. Our experience has been that the cost of international shipping for small items is approximately 40% of the cost of the item.



RETURNS

We accept returns in original condition within 10 days of receipt. Please contact us at info@GemstoneBeadJewelry.com for return authorization. We offer replacement or a full refund less shipping cost.

After receiving return authorization from us, ship your item with a copy of your receipt to:
Gemstone Bead Jewelry
P O Box 297
Nebo, NC 28761-0297
We are not responsible for items sent to us, but lost in shipping. For this reason, you may wish to purchase shipping insurance.

CUSTOM ORDERS

Please email custom order requests to info@GemstoneBeadJewelry.com. We will respond with price and estimated time of delivery information. A payment of one half the stated price will be required on all custom orders when the item is ordered.

PRIVACY

Any information you share with us is confidential.  We will not share or sell any of your information.

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Gemstone Bead Jewelry
PO Box 297
Nebo, N.C. 28761
828-652-2600
email-info@gemstonebeadjewelry.com